Problems solved, with the number that changed.

Problem. A capable claims team with no brand anyone could name, leads arriving by phone and email and handled by hand, and a website that described services instead of winning them.

Strategy. Position first, then automate the intake before spending on reach, so every dollar of traffic would land in a system that answers in a minute.

What we built, in order. Brand design (positioning, mark, identity system). AI automation: social media agents, chatbots, an AI lead collector and AI mailing campaigns. Website redesign with SEO. Then Google Ads on top of a funnel that was already converting.

What changed. Statewide brand recognition, about 1,000 leads a month, and a 25% conversion rate, the highest in their industry.

"Thanks to Brand Works Media, Black Diamond Claims Solutions is now the number one claims solutions provider in the state of Florida."

Problem. Omnio sells luxury home warranties to high-end property owners. Operations ran on a custom Zoho CRM and spreadsheets: no shared process, no view of a client from sale to service call.

Strategy. Treat the operation as the product. Reinforce the brand, rebuild the site to convert an affluent buyer, then give every role in the process flow its own console and connect the apps to it.

What we built. Digital marketing consulting and brand reinforcement. Website design. A complete CRM and operational system with a dedicated operations console for each employee in the process flow. A client mobile app and a technician mobile app, all synced together. An AI chatbot and automation on top.

What changed. From zero sales to four subscribers a day in the first quarter of operations.

Problem. The Gamer line needed to stand out in major retailers from Guatemala to Panama and Colombia, on floors where every laptop brand looks the same and the sales staff decide what gets recommended.

Strategy. Win the floor twice: give shoppers an experience worth stopping for, and give sales staff a reason to sell Lenovo first.

What we built. A Lenovo-branded Gran Turismo driving experience as the in-store activation across every major store carrying the brand. A SPIFF app: a catalog of Lenovo-branded prizes that floor sales people redeem with points earned from their sales.

What changed. Lenovo sales up 43% by the second quarter.

Problem. A global firm with a local reputation to build, in a market where audit and advisory decisions are made face to face, at the highest corporate level. No automation, no AI: this one was won with public relations and event marketing.

Strategy. Create the room instead of waiting for an invitation to it. An annual KPMG-branded golf tournament designed for top-level corporate networking and first-hand relationships with decision makers, carried by one brand system across three years.

What we built. The tournament brand and experience, end to end: identity, invitations, on-course branding, hospitality and follow-up. Alongside it, KPMG's visual media presentations and promotional materials for the local practice.

What changed. Over 2016 to 2018, KPMG positioned as the number one auditor in Nicaragua, with the relationships to prove it.